SERVICES

Fractional Commerce Leadership & Growth Consulting
I help founder-led and growth-stage brands navigate complexity, improve performance, and build the operational foundation needed to scale.

With more than 20+ years of experience leading retail, e-commerce, customer experience, operations, and technology teams, I bring a cross-functional perspective that connects strategy with execution. Whether you're preparing for your next stage of growth, optimizing performance, or solving operational challenges, I provide the leadership and expertise to help move the business forward.

Engagements available as:
Fractional Leadership | Strategic Advisory | Project-Based Consulting | Monthly Retainers

HOW I CAN HELP

Whether you need executive-level support, a strategic thought partner, or hands-on execution, I help brands bring clarity to complexity, solve operational challenges, and unlock growth opportunities.

Fractional Commerce Leadership

Executive leadership across retail, e-commerce, customer experience, and operations for brands that need experienced guidance without the commitment of a full-time executive.

E-commerce Growth Audit

A comprehensive review of your e-commerce business to uncover opportunities across conversion, merchandising, customer experience, retention, technology, and operational efficiency.

Retail Operations + Store Development

Plan, launch, and optimize retail environments that strengthen brand presence, improve operational performance, and deepen customer relationships.

Customer Retention + Loyalty

Develop programs and customer experiences that increase repeat purchases, strengthen brand loyalty, and improve customer lifetime value.

Omnichannel Growth Strategy

Align digital and physical channels to create cohesive customer experiences that drive engagement, loyalty, and revenue growth.

Customer Service + Operations Optimization

Improve support operations, fulfillment processes, and post-purchase experiences to create a more seamless customer journey while increasing operational efficiency.

AREAS OF EXPERTISE

E-commerce Strategy • Shopify Plus • Customer Experience • Loyalty & Retention • Retail Operations • Store Development • Omnichannel Strategy • Operations & Fulfillment • Technology Stack Optimization • Conversion Rate Optimization • Clienteling • Membership Programs • Team Leadership • Organizational Design